The company Dyet, operating the website dyetstore.com (hereinafter “the Site”), is committed to protecting the privacy and personal data of its users and customers (hereinafter “the Customer”). This Privacy Policy describes the types of data collected, their use, and the Customer’s rights regarding the protection of their personal information, in accordance with Swiss data protection legislation.
Article 1 – Collection of personal data
In the context of using the Site and placing orders, Dyetstore may collect the following personal data:
- Identification data: last name, first name, postal address, email address, phone number.
- Payment data: credit card information or other payment methods (via secure platforms).
- Connection data: IP address, browser type, connection duration, browsing history on the Site.
- Communication data: messages exchanged with customer service.
This data is collected when the Customer:
- Creates an account on the Site.
- Places an order.
- Fills out the contact form.
- Subscribes to the newsletter.
Article 2 – Purpose of data collection
The personal data collected is used for the following purposes:
- Order management: processing purchases, shipping products, tracking deliveries.
- Customer service: processing complaints, communicating with the Customer.
- Marketing: sending newsletters, promotional offers, if the Customer has given prior consent.
- Improving user experience: analyzing navigation on the Site to optimize services and personalize offers.
- Security: detecting and preventing fraud, managing Site security.
Article 3 – Data sharing
The Customer’s personal data may be transmitted to the following third parties within the limits necessary to accomplish the purposes mentioned above:
- Service providers: carriers for delivery, payment providers for secure transaction processing.
- Legal authorities: in case of legal obligation or upon express request from judicial or administrative authorities.
Dyetstore ensures that its partners comply with applicable data protection laws and use the Customer’s information only within the framework of executing the services for which they are mandated.
Article 4 – Data retention period
The Customer’s personal data is retained for the period necessary to achieve the purposes for which it was collected. For example:
- Account data: until the account is deleted by the Customer or after 5 years of inactivity.
- Order data: 10 years from the order date for legal and accounting reasons.
- Commercial prospecting data: 3 years after the last interaction with the Customer or until they unsubscribe from the newsletter.
Article 5 – Data security
Dyetstore implements appropriate technical and organizational security measures to protect the Customer’s personal data against any loss, alteration, or unauthorized access. These measures include, among others, encryption of payment data, firewalls, and strict access controls.
Article 6 – Customer rights
In accordance with Swiss data protection legislation, the Customer has the following rights regarding their personal data:
- Right of access: the Customer can request to consult the personal data held by Dyetstore concerning them.
- Right of rectification: the Customer can request the correction of their personal data if it is inaccurate or incomplete.
- Right to erasure: The Customer can request the deletion of their data in certain circumstances, for example when they are no longer necessary for the purposes for which they were collected.
- Right to object: The Customer can object to the processing of their personal data, particularly for direct marketing purposes.
- Right to data portability: The Customer can request to receive their personal data in a structured, commonly used, and machine-readable format.
To exercise their rights, the Customer can contact customer service by email at the following address: contact@dyetstore.com. Dyetstore commits to responding to any request within one month.
Article 7 – Cookies
The Site uses cookies to improve the Customer’s browsing experience. Cookies are small text files stored on the Customer’s browser that allow the recognition of the Customer during subsequent visits. The types of cookies used on the Site include:
- Session cookies: necessary for the Site’s functionality, these cookies are deleted when the browser is closed.
- Analytical cookies: to measure audience and analyze browsing behaviors.
- Advertising cookies: to personalize offers and advertisements based on the Customer’s preferences.
The Customer can configure their browser to refuse or limit the use of cookies. However, some Site functionalities may not work correctly without these cookies.
Article 8 – Modification of the Privacy Policy
Dyetstore reserves the right to modify this Privacy Policy at any time to comply with legislative changes or to improve its practices. In case of significant modification, Dyetstore will inform Customers via the Site or by email.
Article 9 – Contact
For any questions regarding personal data protection, the Customer can contact Dyetstore at the following address: contact@dyetstore.com.
